Make it right

Bytedesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets
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Be fast and friendly

Bytedesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.

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Make it easy to manage customer interactions

Bytedesk Support is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it’s easy to be productive and manage customer interactions.

“We wanted a solution that integrated all channels and that gave us the flexibility to implement in the way that we needed.”

– Orlando Gadea Ros, Business Innovation Manager at Stanley Black & Decker
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Right place, right time

Bring in customer interactions from anywhere. With features like web widgets, pre-defined ticket responses, and customer search history, give them faster support on their preferred channels at the moment they need it.

Customize and personalize

Bytedesk Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, Bytedesk Support has the flexibility to fit your support needs.

Be smart about your support

Bytedesk Support arms you with insights so that you can measure and improve your customer service. Learn what your customers think through customer satisfaction ratings and get analytics on how you’re doing through performance reports and dashboards.

Our commitment to privacy

At Bytedesk, we are committed to meeting the highest standards of information security, data privacy and transparency.

We have closely analysed the requirements of the GDPR, and worked to develop functionality to allow customers to comply with the GDPR. We have resources to help you learn more about how to use this functionality to comply with the GDPR.